What to do?
Deceased at home
If the person was terminally ill, or has a medical history that proofs the cause of a natural death, we advise you to contact your Family Doctor or current Treating Doctor, so a Death Certificate could be issued.
1) Gather the following information of the deceased person:
1. Birth certificate
2. Marriage certificate (in case the person was married)
3. Official ID (IFE, Passport, etc.)
If the death was unexpected, due to an accident, or if there is no apparent cause, you will have to notify the authorities (Ministerio Público) so they can assign a forensic doctor to determine the cause of death and proceed to the death certificate; or if the case should be further analyzed to prosecute a crime.
Note: if the authorities report a potential crime scene, or if there’s any part of an ongoing investigation, the body could only be cremated with proper authorization from the Ministerio Publico (i.e. authorities)
Deceased at a hospital or clinic
1. Ask for the Death Certificate to the department in charge of this process (e.g. Jefatura de Trabajo Social)
2. You will need to provide a copy of an official ID (e.g. IFE, passport) and the birth certificate of the deceased person.
3. Once the death certificate is issued, please contact our staff to make transportation arrangements from the hospital to our facilities.
Deceased due to accident or homicide
1. Involves legal authorities such as Ministerio Publico and Servicio Medico Forense.
2. You will need to attend to the office of Ministerio Publico (i.e. authorities) where the request was made. Ask for the Identification Permit that will be used to identify the body at the SEMEFO.
3. Once the body is identified, you would have to proof your relationship with the deceased and make pertinent declarations. Your official ID and the birth certificate of the deceased will be required as proofs.
4. Only the Ministerio Publico and the SEMEFO will be able to issue a death certificate and the release of the body.
5. Contact us to make arrangements of pick-up and preparation of the body at our facilities.
Note: Cristo Rey Funeral Home staff is ready to help you with paperwork and all the steps required by Mexican authorities.
Deceased outside of Puebla
You will require the assistance of a funeral home to pick-up the body of the deceased, embalming and legal paperwork required for the proper transportation to the City of Puebla. We advise using a low-cost urn should you plan to cremate the body. For inhumation we advise using the definite urn.
Note: If you would like to cremate in the City of Puebla, the funeral home that will transport the deceased should get in touch with us as soon as possible, to make sure all the paperwork is issued under Crematorio Ecologico Cristo Rey, so we can proceed with the service in our facilities
Deceased outside of Mexico (International)
1. You should get in touch with the Treating Doctor or Family Doctor and the authority (i.e. Embassy or Council) of the country of citizenship or residence (depending on the case) of the deceased.
2. In the case of a Mexican deceased, a representative of the Mexican Council will guide you on the necessary steps to repatriate the body to Mexico City. This is done by a local funeral home.
3. Family members will have to get in touch with Cristo Rey Funeral Home and provide the information required to proceed with the services desired (i.e. inhumation or cremation). It is important that documentation is issued under Cristo Rey Velatorios and specifically to one of our representatives who will be making the pick-up of the deceased at Mexico City International Airport and continue with the transportation to Puebla.
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